Privacy Policy
Last Updated: December 10, 2025
Introduction
RydeChair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-emergency medical transportation platform.
By using RydeChair, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information you provide directly to us:
- Name, email address, and phone number
- Home address and service addresses
- Mobility requirements and special needs
- Payment information (processed securely through third-party providers)
Provider Information
For transport providers, we collect:
- Company name, contact information, and business details
- Vehicle information and insurance documentation
- License and certification information
- Service area and pricing information
Automatically Collected Information
- Device information and IP address
- Browser type and operating system
- Usage data and interactions with our platform
- Location data (with your permission) for service matching
How We Use Your Information
We use the information we collect to:
- Facilitate transportation bookings and connect passengers with providers
- Process payments and maintain transaction records
- Communicate with you about bookings, updates, and service information
- Verify provider credentials and maintain platform safety
- Improve our services and develop new features
- Comply with legal obligations and prevent fraud
- Send marketing communications (with your consent)
Information Sharing
We may share your information with:
- Transport Providers: We share booking details with providers to fulfill your transportation needs
- Service Providers: Third-party vendors who assist with payment processing, analytics, and platform operations
- Legal Requirements: When required by law or to protect rights, safety, or property
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a portable format
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us: